Hosted software
Reputation Manager
Turn the customers you already served into the reviews people read before choosing you.
Review acquisition, response and recovery for local service businesses — a branded review page, AI-drafted replies you approve, and win-back campaigns to customers who never left one.
There is nothing to install and no license key. Softyron connects your Google listing and sets your review page up with you, and you use it from the web or the phone app.
The problem
Most happy customers never leave a review. The unhappy ones always do, which is why a good business can sit at 3.8 stars.
Replying to every review is the other half, and it is the half nobody has time for — so the complaints sit there unanswered, which reads worse than the complaint itself.
And the people who would have said something kind are the ones you already served and never asked.
How it works
Ask everyone, the same way
A review page branded as you, not as Softyron. Print it as a QR code for reception or send it after a visit. Everyone who rates you is shown the public review link — whatever they rated.
Catch the bad news privately as well
A low rating is offered a private message to you first. It still sees the public link — filtering by rating breaks Google's policy and, since 2024, US law — but most people who are asked take the chance to tell you instead.
Reply without writing them
Every review gets a drafted reply in your voice. You read it, change anything you like, and approve it. Nothing is published until you do, and drafts that promise a refund or a discount are refused outright — that is a commitment only you can make.
Go back to the ones who never left one
Upload your customer list and win back the reviews you never asked for. Consent, quiet hours and opt-outs are enforced per country, so a UK list behaves differently from a US one without you having to know why.
Pricing
It depends on how many locations you have. Book a demo and we will quote you on the call.
Starter
SUBSCRIPTIONOn request
- One location
- Review funnel and QR code
- AI-drafted replies
- 500 campaign messages a month
Growth
SUBSCRIPTIONOn request
- Up to three locations
- Everything in Starter
- 2,000 campaign messages a month
- Priority support
Multi-location
SUBSCRIPTIONOn request
- Up to 25 locations
- Everything in Growth
- 10,000 campaign messages a month
- Onboarding call
Frequently asked questions
No, and it never will. Everyone who leaves a rating is shown the public review link, whatever they rated — filtering by rating is against Google's policy and, since the FTC's 2024 rule, against US law. What changes with a low rating is that a private message to the business is offered first.
It goes to the business and nowhere else. It is never published, never sent to Google, and the business sees the full message with the customer's contact details so they can put it right.
A model drafts them and the business owner approves every one before it is published. Drafts that promise a refund or a discount are refused outright — that is a commitment only the owner can make.
No. It is hosted software, not a download: Softyron connects your Google listing and sets up your review page during onboarding, and you use it from the web or the phone app.
Yes, where they have consented and where the law allows it. Consent, quiet hours and opt-outs are enforced per market, so a campaign to a UK list behaves differently from a US one.
It depends on how many locations you have. Book a demo and we will quote you on the call.